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Education crucial as 2 out of 3 payroll managers admit knowledge gap


With payroll issues emerging across businesses of all sizes, new research by a payroll association shows that two out of three payroll managers admit they need more training.

By Reporter2 minute read

A survey of 601 payroll managers across big and small businesses in Australia has found that 67 per cent of payroll managers believed they need more training to help them interpret payroll legislation, awards, complex calculations and other technical aspects of their payroll responsibilities.


Commissioned by the Australian Payroll Association, the survey also found that one in two agreed that their current responsibilities required more knowledge than they currently have.

The majority of payroll managers (83 per cent) admitted that their responsibilities at work had grown and become more complex as a result of changes to awards and legislation. Despite this, 42 per cent of payroll managers confessed that the last time they had any kind of payroll training was more than two years ago.  

“It is concerning to learn that payroll professionals feel significantly underqualified and undertrained for their roles,” said Tracy Angwin, chief executive of Australian Payroll Association.

“Payroll is an intrinsic part of any organisation and needs to be conducted by qualified and well-trained professionals.

“With employee payment legislation constantly changing, it is crucial for payroll managers to have the relevant qualifications and to keep updating their knowledge by attending training sessions regularly.”

Payroll managers in small businesses were more likely to feel undertrained and underqualified: 86 per cent of those in small organisations (1–50 employees) admitted that they feel that they need more training compared with 64 per cent in medium-sized organisations (200–1,000 employees) and 57 per cent in large organisations (5,000-plus employees).

Education crucial as 2 out of 3 payroll managers admit knowledge gap
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